1. Order Processing
All orders placed on our website are processed within 1–2 business days. After your order is processed, it is handed over to our trusted delivery partners for dispatch. You will receive an order confirmation email once your purchase is confirmed and ready to ship.
2. Cash on Delivery
Noah Packs offers Cash on Delivery (COD) as our exclusive payment method. You will pay for your order in full at the time of delivery. Please ensure someone is available at the delivery address to receive and pay for the package.
3. Shipping Confirmation
Once your order is shipped, we will notify you via email or SMS (if applicable) with details about the shipment, including the delivery contact number or tracking support (if provided by the courier).
4. Delivery Partners
We work with reliable and experienced delivery partners to ensure your orders reach you safely. The delivery method may vary depending on your location and item size.
5. Order Issues
If your package arrives damaged or you believe it is missing items, please contact us within 48 hours of delivery at [email protected]. Include your order number and relevant photos for quick assistance.
6. Failed Deliveries
In the case of a failed delivery due to incorrect address details or unavailability of the recipient to accept the order, our team may attempt to reschedule delivery. Multiple failed attempts may result in cancellation of the order.
7. Contact Us
For questions related to your shipment, delivery concerns, or order status, you can reach us at [email protected].